Returns and Refunds

1.0.  We have the utmost confidence in our products HENCE we have a money back guarantee scheme provided, you qualify.

1.1. Should you not be totally happy with your purchase through our website,  within 14 days of receiving your items, simply return the damaged item by submitting a return request to us. We will refund the purchase price. We don’t expect you, not to have opened or used  the item, to be dissatisfied, which is why we are happy to offer you this guarantee!

1.2. This MBG applies to iiimage Starter kit, Accessories including; Batteries, USB/Mains charger/ adapter . Please note our E-liquids 10ml, 30ml and 60ml cannot be refunded once opened.

1.3. To qualify for the MBG the item must be faulty,  inherently defective and returned within 30 days of purchase.

1.4. Products must be faulty in order to qualify for the MBG, change of mind, misuse, accidental damage will

not qualify for MBG.

1.5. You have a right to cancel your order before its dispatched provided, the cancellation is made within the day of purchase.

1.6. All orders over £20.00 will be shipped for Free.


2.0. All of our products have been tested, quality controlled and checked prior to delivery to you and come with a 30 days guarantee on most items excluding the items listed in 20.1

2.1.  All our accessories, batteries, chargers are manufactured to extremely high standards and individually tested prior to final assembly. Please Note, all devices are durable and will ultimately need replacing after a length of time, depending on usage and treatment. It is therefore impossible for us to guarantee these component parts beyond the initial 30 day period.

2.2. We strongly recommend that your devices are used only with e-liquid supplied by us and that items are cleaned occasionally in accordance with the user manual supplied with each kit.

2.3. Our e-liquid are some of the best on the market. Using our products with other inferior brands of e-liquid can reduce the life of components, such as coils , this could also invalidate the warranty making,  replacement during the warranty subject to our discretion.

Please Return all items to:

iiimage Ecigarettes Ltd

15 Hall Drive 



W7 1AB

OR Contact us by email:

OR by Phone: 0843-289-2507